About Up IT Pro
Built on Trust. Driven by Results.
We started Up IT Pro because small businesses deserve the same quality IT support that enterprise companies take for granted — without the enterprise price tag.
How We Got Here
Our Story
Up IT Pro was founded in 2014 by a team of IT veterans who were tired of watching small businesses struggle with unreliable technology and overpriced support contracts. We believed there was a better way.
Over the past decade, we've grown from a two-person operation into a full-service IT partner serving over 200 businesses across the country. Our approach has never changed: show up, fix the problem, and make sure it doesn't happen again.
Today, Up IT Pro handles everything from network infrastructure and cloud migrations to day-to-day helpdesk support — all with the same commitment to transparency, speed, and plain-English communication that we started with.
Our Principles
What We Stand For
Reliability first
We don't overpromise. We set realistic expectations and then exceed them — every time.
Plain-English communication
No jargon, no confusion. We explain what we're doing and why it matters to your business.
Proactive, not reactive
We monitor your systems around the clock so we catch problems before they affect your team.
Transparent pricing
Flat-rate plans with no hidden fees. You always know exactly what you're paying for.
Long-term partnership
We're not here for a one-time fix. We invest in understanding your business so we can grow with you.
Security by default
Every solution we deploy is built with security in mind — protecting your data and your reputation.
The People Behind the Work
Meet the Team
Real people who pick up the phone, show up on time, and genuinely care about your business.
Marcus Webb
Founder & CEO
15 years in enterprise IT before founding Up IT Pro. Marcus leads strategy and client relationships with a focus on long-term partnership.
Priya Nair
Chief Technology Officer
Cloud architect and network specialist with a background in Fortune 500 infrastructure. Priya ensures every solution we deploy is built to last.
Derek Olson
Head of Support
Derek runs our helpdesk team with a simple rule: no ticket goes unanswered. He's the reason our average response time is under 4 hours.
Trusted & Certified
Certifications & Partners
Let's Work Together
Whether you need a full IT overhaul or just a reliable team to call when things go wrong — we're ready.